I’m sure most of you guys out there doing warranty repairs know about this one already but for those who do not here’s a primer.
A few months ago HP released a large scale service advisory for many laptops that were sold over the past two years or so. The symptoms usually involve loss of WiFi or a black screen on start-up. HP recommends that, if you’re able, to first try a BIOS update and if that doesn’t work then to send the laptop in for a free repair, even if your warranty is expired.
You can read more about it here.
Laptops affected:
| HP Pavilion notebook PC series | Compaq Presario notebook PC series |
|---|---|
| dv20xx | v30xx |
| dv21xx | v31xx |
| dv22xx | v32xx |
| dv23xx | v33xx |
| dv24xx | v34xx |
| dv60xx | v60xx |
| dv61xx | v61xx |
| dv62xx | v62xx |
| dv63xx | v63xx |
| dv64xx | v64xx |
| dv90xx | |
| dv92xx | |
| dv93xx | |
| dv94xx |
(The above table was copy pasted from the HP website.)
Take a look at the above table and if you have a laptop with a matching model number click the link to find out if you’re eligible.
Here are the symptoms from the HP site:
“The following symptoms apply to Pavilion dv2000 and Presario v3000 notebooks:
-
The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.
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There is no video on the computer LCD panel or external monitor.
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The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.
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There is no video on the computer LCD panel or external monitor.
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The notebook has no power and no active LEDs.
-
The notebook does not start.
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The battery charge indicator light does not turn on when the battery is installed and the AC adapter is connected.
-
The notebook issues a single beep during boot indicating no power.
-
The external monitor functions but there is no image on the notebook LCD panel.”
